Lymphoria Returns & Refunds Policy (United Kingdom)

At Lymphoria, we stand behind our product and want every customer to feel confident in their purchase. If you are not satisfied, we offer a 30-day refund window. This policy is in addition to your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — nothing in this policy affects those rights.

1. Eligibility & Timeframe

• Your refund request must be submitted within 30 days of your original purchase date.
• Please include your order number and the reason for your dissatisfaction.
• Requests submitted after 30 days will be assessed under your statutory rights only.

2. Your Statutory Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your goods. To exercise this right, contact us at mylymphoriia@proton.me. If you cancel, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision (or after we receive the goods back, if applicable).

3. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, if your product is faulty, damaged, or not as described, you are entitled to a full refund within 30 days of delivery, or a replacement/repair thereafter. We will cover any return postage costs for faulty items.

4. How to Request a Refund

1. Email mylymphoriia@proton.me with your order number.
2. Briefly describe the reason for your request.
3. Our team will respond within 1–2 business days with the next steps.

5. Processing of Refunds

Approved refunds are issued to your original payment method in pounds sterling (£). Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card provider.

6. Contact

Questions about this policy? Email mylymphoriia@proton.me.